Let's talk.

Tell us a bit about yourself and someone from our team will be in touch.

If you’re a broker, please be sure to tell us your broker group and aggregator.

For all other inquiries, email info@azorafinance.com or call 1300 184 000, and we will route your request to the correct person on our team.

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Feedback and complaints

Azora considers feedback and complaints as valuable opportunities to improve the services we offer to customers. For more information, you can view our complaints handling policy here.

If you have a complaint or concern, then your first point of contact should be to discuss this with our customer service team, who are ready to help. They're avail.able 8:30am to 5:30pm, Monday to Friday AEST. Please contact 1300 889 479 or email lendingservices@azora.com.au.

If we're unable to resolve your concern within five days, then we'll refer your complaint to our dedicated complaints team. You can contact the complaints team directly on 1300 783 720 or by emailing complaints@azora.com.au


Customers in need of extra help and support

We recognise that everyone’s situation and needs are different.

If you are experiencing family, domestic, or elderly violence or abuse, including financial abuse, please contact us to see how we may be able to assist you. Our team can be contacted between 8:30am to 5:30pm, Monday to Friday AEST on 1300 889 479 or you can e-mail us at lendingservices@azora.com.au.

If a natural disaster (such as bushfire or floods) has impacted you, please contact us to see how we may be able to assist you. Our team can be contacted between 8:30am to 5:30pm, Monday to Friday AEST on 1300 889 479 or you can e-mail us at lendingservices@azora.com.au.


Experiencing financial difficulty?

We all may experience financial difficulty at sometime. Getting support is important – and we’re here to help. It is important to remember that the sooner you talk to us, the sooner we can work with you on a plan to help improve your situation. 

What is financial assistance?
You may require financial assistance from Azora if you are having difficulty meeting your financial obligations (like paying bills or repayments on your loan or credit card). This can occur for a variety of reasons, including:
- unemployment or a reduction of income;
- serious injury or illness;
- family and domestic violence; or
- the loss of a loved one or other significant life event

Azora's approach to financial assistance
Azora is committed to helping customers who are experiencing financial difficulty wherever possible. We encourage customers to talk to us directly to discuss available options. 

We will assess your request based on the reason for your hardship and ask you questions designed to assist us with our assessment. These may include:
- What the reason is for your notice of hardship?
- Your potential to make any loan repayments, and if so when will you commence these?
- Whether the situation will be long or short term?

We may also ask you for documents to support your claim for financial hardship assistance (e.g. bank statements, a medical certificate, payslips or employment separation certificate)

Depending on your circumstances, solutions may include:
- Reduced payments for a period
-Extension of a loan term
- Postponements of payments

If you are experiencing financial difficulty and think you may need short-term help, or if you are facing more long-term financial hardship, you can apply for assistance by contacting us at:

phone: 1300 889 479 from 8:30 to 5:30pm Monday to Friday (AEST)
Fax: 1300 889 469
E-mail: customerassist@azora.com.au
Post: Azora, Locked Bag 29, Australia Square NSW 1215

Your request will be treated in the strictest confidence as we work together to find a solution.