What’s New: Consumer Car Loans

As Azora has grown, so too has our focus on making the lending experience easier and more flexible. Over the past year, we’ve re-engineered our Car Loan offering from the ground up - creating a faster, simpler process that gives brokers greater confidence in choosing Azora as a preferred lender for their clients. Here’s what’s new.


A new system, built for speed and consistency
Behind the scenes, we’ve been building a new proprietary origination system that has been designed specifically to make working with Azora simpler and more predictable. It means faster turnaround times, less friction in the process, and greater transparency from application to settlement.



Product enhancements
Alongside the system upgrade, we’re rolling out a series of product improvements that give brokers more reasons to consider Azora for their clients:

• More competitive pricing: Base rates now as low as 7.49%, with the ability to dial down rates across all risk grades.
• Longer terms, no loadings No loading for 7-year loan terms on Car Loan 1–3, making it easier to structure deals around affordability.
• More flexible servicing: CSA deductions are now included in servicing, meaning children are no longer treated as dependents where CSA is being paid. This provides a fairer and more accurate reflection of household commitments.
• Wider vehicle acceptance: Petrol vehicles up to 260,000 km and diesel up to 280,000 km are now eligible, giving brokers more flexibility in meeting client needs.

Better support
We also know that clear communication is just as important as product flexibility. To make working with Azora even easier, our credit team will now be proactively calling brokers to talk through deals and provide guidance along the way. And if you ever want to discuss a scenario in more detail, you’ll have options: our Broker Support line remains open, and live chat is now available directly within Azora X – your new broker platform. It’s a more approachable, accessible way of doing business that keeps brokers connected with the people making the decisions.

Smarter processes
We’re also making some operational changes to make our process smoother whilst reducing delays. From now on, a few key documents will be needed upfront before loan contracts are issued:

• Bank statement for Direct Debit Request
• Tax invoice or private sale invoice
• Asset inspection report
• Certificate of currency noting Azora as the interested party on the policy

While insurance is not mandatory to issue contracts, having it upfront helps avoid back-and-forth and speeds up settlement.

By collecting these items earlier in the process, we can ensure contracts go out faster and deals move through with fewer interruptions.

Stronger fraud protections
We’re introducing Biometrics as part of our ID Matrix checks. This simple, all-in-one tool verifies a borrower’s identity in real time, protecting against fraud while keeping the process seamless. It means more security for brokers and clients, less risk for all parties, and greater confidence at every stage of the transaction.

When loan packs are sent out, your borrower will receive a text message with simple instructions on how to complete the verification.

What this means for brokers
These changes are designed to give brokers more tools to get deals approved, more confidence in the process, and more flexibility in tailoring finance solutions to their clients. With faster turnaround times, broader acceptance criteria, sharper pricing, more open lines of communication, and smarter safeguards, Azora’s Car Loans are now better positioned than ever to support brokers in a competitive market.